In brief
Company Knowledge is a workspace-controlled knowledge base for products, services, support, FAQs, sales arguments and internal documents. It complements the Brand Workspace, which describes identity, voice and visual rules.
The core idea
A shared source prevents each companion from working with a separate, outdated version of the facts. Claims become more consistent, hand-offs more traceable and corrections only need to be maintained once.
How it works
Knowledge is stored at workspace level, structured by source and purpose, and supplied only to relevant workflows. Users control lasting changes; AI output does not automatically become company knowledge.
In practice
- Name the sources
- Maintain structured knowledge
- Approve lasting changes deliberately
What organisations should consider
Source, freshness, permission and deletion are decisive. Sensitive information belongs in the system only when access and purpose are clearly governed.
Responsibility and boundaries
No. Lasting knowledge is added only through controlled save and approval steps.
FAQ
Is Company Knowledge the same as Brand Workspace?
No. Company Knowledge contains operational company facts; Brand Workspace defines brand identity and communication rules.
Do companions learn automatically from every chat?
No. Lasting knowledge is added only through controlled save and approval steps.